Contact
Talk to a person
Talk to a person at GetAuctionWebsite. Email us and we reply within one working day. No call center, and no ticket number for a first enquiry. We work 9:00 to 17:00 Central Time, Monday to Friday, excluding United States public holidays, with auction houses in every US state.
- 01Email usA person replies within one working day.
- 02Book a demoSee the site you would getAbout 30 minutes, on your screen.
- 03Already a client?Use your client portalRevisions, support tickets and files all live there.
Four steps,
no ticket
queue
01 What happens next
From message to answer
- Step 1You send a messageBy email or the form below, whichever is easiest.
- Step 2A person repliesWithin one working day, from someone who read your message.
- Step 3We find the right next stepA demo, a straight answer, or pointing you to onboarding if you have already bought a plan.
- Step 4If you orderThe onboarding form and one call, then live in 7 days on Ring. The build fee is invoiced only after you approve the site.
We use what you send only to reply to you. It is never sold or added to a list you did not ask for. See the privacy policy.
We expected a prettier website; what we actually use every day is the new form. It collects sale reference, lot number and collection question up front, so the back-and-forth we used to do by reply has largely gone. The first message is usually enough to act on now.
Sophia FarnhamSales administrator, country house and chattels auction team, Salem, ORInquiry form and response workflow for auction collection guidance Before this, sending our auction collection guidance form felt like posting a letter into the dark. The acknowledgment explains the next step clearly and tells people how to reach us if something is wrong. A modest change with an outsized effect on our mornings.
Lewis FramptonFront office supervisor, general consignment auction house, Green Bay, WISubmission acknowledgment and follow-up for auction collection guidance
Before you write in
How quickly will someone reply?
Within one working day, from a person who read your message. We work 9:00 to 17:00 Central Time, Monday to Friday, excluding United States public holidays, so a message sent on a Saturday is answered on Monday.
Is there a phone number?
The fastest route is email or the form on this page, because it lets us look at your current site and sale types before we reply. If a call helps, we book one, or you can book a 30-minute demo directly.
Do you work with auction houses in my state?
Yes, in every state. The build is remote, and we work with houses from Texas, Florida, California, Ohio, Pennsylvania and Georgia and beyond. Your site is written around the towns and counties you actually hold sales in.
What should I include in my first message?
Your current website if you have one, the kinds of sales you run and roughly how often, and what is not working today. That is enough for a useful first answer.
Can I ask about pricing before booking a demo?
Of course. Plans start at $127 a month, the $697 build fee is invoiced only after launch, and every price is on the pricing page. Ask anything the page does not answer.
I am already a client. Where do I send a change?
Through your client portal, where revisions, support tickets and files are tracked. If you email instead, we log it for you.
What happens straight after I buy?
You fill in the onboarding form and submit it. It asks about your sale types, the areas you serve, your brand, your domain, where consignment and bidding inquiries should land, and it takes about 15 minutes. If something is missing, submit anyway: you can send the rest by email or raise it as a ticket in your client portal, and it will not hold up the build. We then run one onboarding call to fill any gaps and agree the launch date.
What is the client portal?
It is your account with us, and you get it the day your site goes live. From the portal you request revisions, raise a support ticket for anything that needs attention, send us files you still owe us, and message our team directly. Everything to do with your site, including a new week's catalog photos, runs through it, so nothing gets lost in an inbox.