A
Where they started
Changes to the auction collection guidance page were requested through informal messages, often without identifying the exact wording that needed replacing.
16 Case study
Recorded approvals for auction collection guidance changes
Day to day with auction collection guidance, approval and publication now refer to one recorded version. The follow-up email chains that used to accompany every edit have largely disappeared.
The record
- Client
- Liquidation and clearance auction house
- Where
- Newark, DE
- Size
- 15 staff; one locally managed operation
- Sale type
- Industrial & liquidation houses
- Took
- 25 working days
Client anonymized by type and town. Quote published with the contact's permission.
Before
the build
B
Why it cost them time
For auction collection guidance, requests meant different things to different people. Approval happened in principle, then publication happened in practice, and the two did not always match.
01 What we built
The build, lot by lot
Every change is captured as one brief record: where, from what, to what, approved by whom. Updates concerning buyer terms and loading arrangements follow the identical route.
- Lot 01Structured change request
- Lot 02Named approver
- Lot 03Before-and-after preview
- Lot 04Publication check
02 How long it took
25 working days, approval to handover
25 working days after content approval, including staff review and handover.
- Day 0The client approves the content. The clock starts here.
- BuildWe build the pieces listed above.
- ReviewThe client's staff test it and ask for changes before anything goes live.
- Day 25Handover to the client's team.
Book a demo The $697 build fee is invoiced only after launch and your approval.
After
the build
03 What changed
What changed, in their words
Catherine Brightwell is the client accounts coordinator at the liquidation and clearance auction house in Newark, DE.
Approving an auction collection guidance change now means reading the old line and the new line. I see exactly what will appear before it does.
Questions about this project
How long did this project take?
25 working days after content approval, including staff review and handover. The clock starts once the client has approved the content. The launch times on the pricing page (7 days on Ring) count from the onboarding call instead, so the two figures are measured from different starting points.
Which plan covers the work in this case study?
A client portal for revisions, tickets and files (Ring, Block, Rostrum). All of it is on every plan, from Ring at $127 a month, with the $697 build fee invoiced only after launch.
Why is the client not named?
The client is described by type and town on purpose: a liquidation and clearance auction house in Newark, DE, with 15 staff. The quote is published with the named contact's permission. We never publish a client's business name, logo or web address on a case study.
Read next
Related case studies
More projects for industrial & liquidation houses and for the same pieces of the build.
- 01First messages worth answering for auction collection guidanceIndustrial equipment auction house, Santa Rosa, CA. When it comes to auction collection guidance, first messages now carry everything needed to choose a follow-up.
- 19Planning for the day the auction collection guidance form breaksMachinery and plant auction house, Harrisburg, PA. With auction collection guidance, failure has a plan and a test. Visitors keep a route, staff keep a check, and nobody claims the form is infallible.
- 20Auction collection guidance documentation the team can actually useAgricultural equipment auction house, Lexington, KY. Day to day with auction collection guidance, the team holds a usable operating reference from day one after launch. A colleague covering an absence can find the right person and follow documented steps without reconstructing the project's history.
Want the same fix for your house?
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